Q. What is required to sign up for ANB Mobile Banking?
A. You must have an ANB-Online Banking account (ANB online ID and password) and
a web-enabled mobile phone/device whose network allows secure SSL traffic.
Q. How do I sign up for Mobile Banking?
It’s easy. No forms are necessary! Log in to your ANB-Online Banking account.
Go to the Options tab. go to the Mobile Settings option (located below the Options
tab) and complete the following required information:
- Activate mobile banking access: Check the box to enroll as a Mobile User
- Select the accounts you want to access from your mobile device: Choose one or all of your accounts. You may edit this selection at any time.
- Mobile Phone Number: Enter your Mobile phone number
- Select your wireless provider: Select your wireless provider from the drop-down menu.. If your provider has more than one listing, it may be necessary to contact your provider to verify which listing is correct for your mobile phone number.
- Review the Mobile Banking Agreement and click I Agree to complete the enrollment process.
AN SMS text message with the enrollment confirmation and a link to ANB’s mobile website, www.anbtx.mobi, will be sent to your mobile device within 24 hours following successful completion of your enrollment.
Q. I received the enrollment confirmation text message, what is the next step?
A. From your mobile device, select the link within the enrollment confirmation
text message or type www.anbtx.mobi in your
phone’s internet web browser. Your ANB Online Banking ID and Online PIN
are used to log into your ANB Mobile Banking account. You can “bookmark” this
website so you do not have to re-enter the address every time you want to access
ANB Mobile Banking..
Q. Is there a fee for this service?
A. No. The ANB Mobile Banking service is provided free of charge. However, web
access is needed to use ANB Mobile Banking and you may be charged access rates
depending on your service provider. Check with your service provider for details
on specific fees, charges and/or data packages. You are responsible for the charges
from any wireless service provider while using ANB Mobile Banking.
Q. What functions can I perform from my mobile device?
A. You can:
- View Account Balances
- View Transaction History
- Transfer Funds between existing accounts
- Pay Bills to existing payees
Q. What type of mobile devices can be used to access accounts?
A. ANB Mobile Banking will work with most web-enabled mobile devices whose networks
allow secure SSL traffic.
Q. What happens if I lose my mobile device?
A. Your account data is not stored on your mobile device. When you replace your
device, log into your ANB Online Banking account, go to Options > Mobile Settings
and make any necessary changes to the wireless provider and/or phone number.
Q. I got a new mobile phone. Do I need to change anything or let the bank know?
A. If you get a new phone, but are using the same phone number and provider,
no changes on your part are necessary. If you switch providers and/or phone numbers,
log into your ANB- Online Banking account and update your information under Options > Mobile
Settings.
Q. What do I need to do if I get a new mobile phone number?
A. If you get a new phone number, log into your ANB Online Banking account and
update your phone number under Options > Mobile Settings. If ANB does not
have your correct phone number, you will not receive SMS Text Messages regarding
Mobile Banking transactions.
Q. What do I need to do if I get a new mobile phone provider?
A. If you get a new phone provider, log into your ANB Online Banking account
and update your information under Options > Mobile Settings.
Q. How do I view account transactions within Mobile Banking?
A. From the main screen, select My Accounts. Select the account number and transactions
will be listed, four (4) at a time. Select the Next and Back buttons to navigate
through the transactions. Select a specific transaction in order to see additional
details. You will be able to view 15 days of transaction history.
Q. Can I search for a transaction?
A. No. A search feature is not available within ANB Mobile Banking at this time.
Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds
transfer, etc.) you will receive an SMS Text Message as confirmation that the
transaction was successful. If you do not receive this message due to a dropped
call or lost signal, you need to check your accounts. Log into your ANB Online
Banking account to verify the transaction and re-submit any transactions that
did not process.
Q. How do I know if my transfer or bill payment was entered successfully?
A. Each time you make a transfer or bill payment, a confirmation SMS Text Message
will be sent to your mobile device. If you do not receive a confirmation text
message, you can log into your ANB Online Banking account or call Customer Service
at (800) 837-6584 to verify the transaction.
Q. Can I add a new Bill Payment Payee via mobile banking?
A. No. Functionality is limited to sending payments to already established payees.
To add a new payee, log into your ANB Online Banking account, select Bill Payment,
and add a new payee. You may then submit payments to that payee via your mobile
device.
Q. Can I delete a Bill Payment through my mobile device?
A. No. You must log into your ANB Online Banking account and delete the payment
from the main menu of the Bill Pay module.
Q. When I try to enter an amount for a bill payment or transfer, I cannot enter
any numbers, only letters. Why?
A. Check your phone’s settings to make sure you don’t have Alpha-only
enabled on the keypad.
Q. What happens if I get locked out of my ANB Mobile Banking account?
A. Contact our Customer Service Center at (800) 837-6584 to assist you with a
locked account.
Note: If you are locked out of ANB Mobile Banking, you will also be locked out
of ANB Online Banking.
Q. I keep getting locked out of my account when I try to log in on
my mobile phone. I know my password. Why is this happening?
A. Using your mobile phone to enter data takes a little practice. Passwords are
case sensitive. Make sure you are entering your password exactly as it is set
up. If your password begins with a lower case letter, you may need to use your
phone’s shift key to change the default from upper case. In addition, some
phones require extra shift key presses to enter numbers instead of letters.
Q. What if I can’t get my mobile device to work with Mobile
Banking?
A. If you experience issues when accessing ANB Mobile Banking, please make sure
of the following:
- You must first enroll through ANB Online Banking before you can gain access.
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider for verification.)
For assistance with Mobile Banking issues, please contact ANB Customer Service at (800) 837-6584.
Q. Why am I being asked to answer Challenge questions when I first log into
ANB Mobile Banking?
A. Our behavioral monitoring software has detected a variation in your user pattern.
For your protection, we ask that you verify your identity by answering your personal
questions. Once verified, you will be directed to the page you requested.
Q. While on the ANB Mobile Banking website, I entered my Online Banking
ID, but when I attempted to put in my password I get the message: “Acct Not
Active”. What does this mean?
A. You have not completed the Mobile Banking enrollment process.
Log in to your ANB-Online Banking account. Go to the Options tab. go to the Mobile Settings option (located below the Options tab) and complete the following required information:
- Activate mobile banking access: Check the box to enroll as a Mobile User
- Select the accounts you want to access from your mobile device: Choose one or all of your accounts. You may edit this selection at any time.
- Mobile Phone Number: Enter your Mobile phone number
- Select your wireless provider: Select your wireless provider from the drop-down menu.. If your provider has more than one listing, you may have to contact your provider to see which listing is correct for your mobile phone number.
- Review the Mobile Banking Agreement and click I Agree to complete.
AN SMS text message with the enrollment confirmation and a link to ANB’s mobile website, www.anbtx.mobi, will be sent to your mobile device following successful completion of your enrollment
Q. When I type in my ANB Online ID and hit Enter, the login screen
resets and I have to re-enter my Login ID before being prompted to enter my password. Why?
A. Anytime you see the word ‘Submit’ on a mobile banking screen,
you must click, select, highlight or touch the word ‘Submit’. Using
Go, Enter and/or other keys may result in this type of an error.
Q. After typing in my ANB online ID, I select “Go” or “Done” and
it returns me to the login screen, or it displays a time out message and I am
unable to log in. Why is this happening?
A. Anytime you see the word ‘Submit’ on a mobile banking screen,
you must click, select, highlight or touch the word ‘Submit’. Using
Go, Enter and/or other keys may result in an error.
American National Bank of Texas will not send unsolicited text or email messages containing urgent requests to contact the bank or asking for personal information. Whenever communicating with the bank by phone, only use official American National Bank of Texas phone numbers published on your bank statement, the back of your debit card or on our website at www.anbtx.com.
